Contact MakeMyTrip Customer Service
MakeMyTrip Phone Numbers and Emails
Toll-Free Number:
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(800) 463-4210
Customer Service:
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(212) 760-1511New York, NY
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+91 124 485 9669For International and Domestic Holidays
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+91 124 504 5111For International and Domestic Holidays
MakeMyTrip Emails:
MakeMyTrip Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
MakeMyTrip Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call MakeMyTrip is 911244859669. 42% of consumers used this number to address their issues and concerns. Meanwhile, 71% of users reported contacting a real person successfully by dialing the phone number 8004634210.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as MakeMyTrip may ask you for the following information to identify you as a customer: phone number, first and last name or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
MakeMyTrip Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call MakeMyTrip is 911244859669. 42% of consumers used this number to address their issues and concerns. Meanwhile, 71% of users reported contacting a real person successfully by dialing the phone number 8004634210.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as MakeMyTrip may ask you for the following information to identify you as a customer: phone number, first and last name or email.
People call MakeMyTrip mainly because of refund, request for information and activation/ cancellation.
15% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact MakeMyTrip is info@makemytrip.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
MakeMyTrip Website:
MakeMyTrip Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 10:00am - 7:00pm
Locations:
New York
60 East 42nd Street, Suite 605,
New York NY 10165
MakeMyTrip Foundation
B-36, 1st Floor, Pusa Road,
New Delhi-110005
Bengaluru
77 Town Centre, 2nd floor,
Divyashree Technopolis, B Block,
Behind HAL old airport,
Yemalur Main Road,
Bengaluru, Karnataka
560037, IN
MakeMyTrip Customer Service Reviews
I actually wanted to cancel the flight and book another flight. I tried calling customer service several times and received no response.
They just transfer the call or hang up. I paid AED 238 extra for the zero cancellation policy, and I should be getting a full refund.
Instead, in the app, when I try to cancel, it is showing a very less amount and not the full amount. Worst experience.
had booked a ticket from amritsar to kolkata and back to amritsar vide booking id nf2ahk5a233******** on 28th of oct 25 and that too the ticket was zero cancellation was also purchased. as I wanted to reschedule the return ticket from kolkata to amritsar from 13th dec 25 to 14th dec 25, MMT again cheated me and took an amount of Rs 3752/- and actually I was not supposed to pay for rescheduling, but MMT again charged me Rs 3752/-.
the tragedy is that even after making the payment of Rs 3752/- yesterday, your portal did not work properly and the revised ticket was never issued to me. I spoke to your customer care yesterday and today and they claimed that payment has not been done and they are helpless and nothing can be done. dear customer, Rs.
3752.00 has been debited from account 0134 to VPA makemytrip.flight.payu@***k makemytrip com on 29-10-25. your UPI transaction reference number is 101818****35.
I thought my case would never be solved. But I was wrong they solved it.
Now we know we have a humble team looking into issues..
Keep doing the good work . Thanks.
A very nice customer service agent talked to me and resolved the issue. Thanks to him.
This guy listened to me very carefully and gave me the best answer to my problem. Thanks.
How Good is MakeMyTrip's Customer Service?
96LTNH THIS MY PNR NUMBER 2 MONTH ALREADY MAKE MY TRIP NOT REFUND MY MONEY
Make my trip promise to solve the problem during 14 days today 20 days passed and no anwer
so Bad
Not really good
Mr Rahul a costumer service agent is really highly appreciated of how his helping us to modify my booking. His one of the best costumer service I spoke with than the others. Once again thank you so much to that person you have in your organization.
تجربه سيئه
Summary of MakeMyTrip Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MakeMyTrip?
Refund Question:
- “My refund is not credited in my account”
- “Refund”
- “Refund issue”
Request for Information Question:
- “To update luggage for my booked ticket”
- “I am booking the ticket including luggage but after confirmation ticket also coming not including the luggage”
- “Flight enquiry”
Activation/ Cancellation Question:
- “Cancel issues”
- “Flight cancel but not refund”
- “Cancellation of flight”
Return/ Replace Question:
- “I had just booked tickets for Indore to Bombay by mistake instead of January. I made the booking for December 25, 2025, so I want to make the changes in my date.”
- “Changing ticket”
- “Change the tickets”
Payments and Charges Question:
- “Urgent:%20Payment%20Made%20But%20No%20Ticket/Confirmation%20Received”
- “Urgent: Payment Made But No Ticket/Confirmation Received”
- “Payment not refund”
Product/ Service Question:
- “Booking issue”
- “Bus booking fail amount deducted”
- “Flight ticket booking issues”
Shipping and Delivery Question:
- “I didn't get refund”
- “I have not received my refund”
- “Delayed bus service”
Account Question:
- “My account do not accept my credit catd”
- “Make my trip Wallet balance”
- “Need to set up account and book flights”
Staff Question:
- “Worst service”
- “Customer service clarify”
- “Frustrated that i can’t re customer service operator to modify booking”
Cards Question:
- Lost money from card while booking tickets ( Kuwait to Kathmandu Nepal)on 19 NOVEMBER 25
- “Can’t check in coz make my trip credit card declined”
- “Forex card issue”
Website/ Application Question:
- “Regarding go mmt app issue”
- “I have to book my flight and prices are different on your website and on your application”
- “Having a issue with my ticket on the app.app shows that my ticket is cancelled but i didn’t get any confirmation from your team so i am confused about that situation”
Employment Question:
- “Want job in mmt”
- “For job”
- “Is there any Jobstomnc. Com company related to make my trip”
Other Question:
- “Want to add language to my booking”
- “Luggage missing my ticket”
- “I am in booking the ticket include the luggage but not showing the luggage for ticket”
Compare MakeMyTrip Customer Service To
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