MakeMyTrip - Refund
On Monday, 16 February 2015, I did one of the biggest mistakes in my life, and I booked a flight through Makemytrip.com. I've received the Electronic ticket successfully within 20 minutes after making the payment by my credit card. Then, at midnight I checked my email and found a new message from one of the company's representatives called: Kulbir Singh. asking me to provide a photocopy of the credit card (backside and front side) and a photo ID of me. I replied and sent him the front side and informed him that the next day I'll send the backside and my photo id because I don't have them right now. The second day I finished my work and went to my office and sent the rest documents and asked him if everything is ok. but he didn't reply, I checked the booking with AirFrance, and they informed me that the booking has been cancelled completely (without any notification)! I sent Kulbir Singh an email asking him what's wrong!! but he didn't answer, after 3 days he simply replied: "your booking has been cancelled and a full refund of paid amount is in your account" . (USD 1477.00). I checked with my Bank, but they informed me several times that no refund exists in my account! I waited until 1st of March to find a new email in my inbox from other representative called: Ruchi Panchal. (I was sending emails frequently all that period with no replies). Ruchi Panchal stated that he/she wants to track the refund transaction so I have to provide them the following information:
Booking ID Date of Booking E-Mail ID Contact Number Amount Charged Contact Number (Provided at the time of Booking)
I've sent all the requested information quickly and accurately.. and he/ she disappeared until this moment! I've sent many reminders but they used their classic method (ignore the customer)!!
I want my refund immediately!! they delayed it in addition of the damage they caused to me when booking another ticket with a higher price ! I want the money ! or I will file a case against this company!!
All their methods are not convincing !! I feel there's something wrong! How they could cancel a ticket without notification!! for any reason! How could they mess with people's money!! and travel plans !! I want my money Back ASAP.. My experience was MadeMyTrip the worst ever!
Reason of review: Damaged or defective.
Monetary Loss: $1477.
Preferred solution: Full refund.
I didn't like: Customer service, Rude representatives, Damage makers, Loss makers.