MakeMyTrip

I had booked a flight for my wife from Mauritius to Mangalore via Mumbai for the 2nd of August, with a connecting flight on the 3rd of August to Mangalore as she had lost her father. The flight from Mauritius, MK748, was rescheduled on the evening of the 2nd with no information on when the next flight would be available. As the passenger could not leave Mauritius on the 2nd of August, she was not present at the gate for the connecting flight from Mumbai to Mangalore.

On the 3rd of August, we received a call that the flight would depart on the 4th of August at 21:20 hours. When contacting the code-sharing airlines, they refused to provide any information about the connection. I tried reaching out to your online help, but they were unable to answer my questions. I was not able to make a regular call as I am currently in Mauritius.

Your online help did not address the query about the connecting flight. When I received the boarding message, I attempted to contact your AI help again, but while they correctly relayed the message that the flight had been rescheduled, they failed to answer any queries about the connecting flight. I found it impossible to get in touch with the airlines under these circumstances.

Please contact +918680****07 for any further information, as my wife is currently in India.

Thank you,

Prasanna Santosh Shetty

+918680****07

I booked two tickets for my mother and father from Patna to Dibrugarh under the names Trilochan Sharma and Hari Maya Sharma. I mistakenly booked for one month later, which I realized after an hour.

I called MakeMyTrip directly, and they assisted me in contacting Indigo and canceling the ticket.

I was assured that if I cancelled my ticket within 24 hours, I would receive a full refund, which Indigo provided because I received an email from them, however Makemytrip deducted all money and refunded 5400 rupees, when I spent 14288 rupees. Please assist me with the complete return amount.

Name Binita sharma

Phone number +971502****31

PNR no Z1JLWG Flight No : 6E - 663

From pat-dib for 26/05/2024

Booked flight on 24/04/2024

Canceled flight on 24/04/2024

Dear Sir,

Ticket ID - (910 - 542****258)

PNR - (CDQNLM)

Booking ID - (AN7YX8QKSJDMUGUU1185)

ANEES AHAMED

I booked a ticket on the 27th of June. We are 5 passengers.

This flight was from DUBAI(DXB) to GOA(GOA) via MUSCAT(MCT). Its date and time is the 27th of June. (DXB 6:05hrs TO MCT 7:20hrs

MCT 9:05hrs TO GOA 13:35hrs)

Suddenly, I received an email that your flight has been delayed by 3 days in Muscat.

I want to say that I am getting married on the same day so I should reach Goa on the same day.

I have already filed a request to cancel my flight booking, so I want a full refund of my money because it is not our fault if the flight gets delayed. If there are any chances, then you should mention it at the time of booking the ticket.

So, I want to request you to please give me the date of another guaranteed flight on the same day as soon as possible or else please refund my money without any charges.

And, if I call customer care service, they are not giving proper information regarding this.

Please find the attachment below regarding the details of the flight delay.

Thanks and Regards.

I NITHIN KASU RAJ booked a flight on 9/05/2024 from SHJ - CJB and CBJ- SHJ on 13/05/2024 with a booking ID :AN7QOU05VBUCSS0F6903 and was paid a total sum of AED 1269, with a tax invoice no : U06AI25I00062839

while I booked the flight I had opted for a fully refunded category, and unfortunately I had to cancel my ticket due to some personal reasons, so as soon as I cancelled my ticket I didn't get a refund as well as even after after contacting for a customer support from AIRARABIA as well as from Make My Trip they does not answer any calls and my situation has tottaly messed up so its a humble request from my side to do the needful and to get back my money as soon as possible.

I have booked a round trip flight from HYD to VGA, and VGA to HYD. Unfortunately, the flight from HYD to VGA was delayed for more than 4 hours.

I raised a request to cancel one passenger from the flight from HYD to VGA, but my entire ticket went into the cancellation process. I immediately called the call centre, and the lady who answered my phone was very rude and said I just had to wait for the refund. I actually requested her to calm down and not to raise her voice. Then, she said I would have to wait for 24 to 48 hours to hear back from her.

I clarified that my flight is in less than 24 hours. Then, she said she would make a request to cancel my refund claim and hung up the phone.

Again, I called customer service for a second time and another lady said she had raised a request to cancel my refund claim. She noted my phone number and was polite and helpful.

Absolutely horrible experience. For two days, I tried to change two business class tickets.

I called them four times, and each time I asked to speak to a supervisor because the agent was unable to fulfill my request. Every time I asked for a supervisor, I was told they were busy and that I would receive a call back in 20 minutes, which never happened. The excuse given for not changing the tickets was that they couldn't reach the correct department in the airline. I ended up calling the airline directly to resolve the issue.

I insist that Make My Trip should be banned by all reputable businesses, as this agency is an absolute disgrace, unprofessional and quite simply scammers.

I was extremely surprised to see they have a 4.7-star rating on Skyscanner.

After my experience, I do not believe for a second that this high rating is legitimate. My sincere recommendation is to never book anything through this company.