MakeMyTrip
MakeMyTrip Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MakeMyTrip has 1.6 star rating based on 1031 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend MakeMyTrip to a friend or colleague.
- Rating Distribution
Pros: Please refund my money, No pros, Service.
Cons: Customer service, Refund issues, Worst customer care service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MakeMyTrip has 1.6 star rating based on 1031 customer reviews. Consumers are mostly dissatisfied.
24% of users would likely recommend MakeMyTrip to a friend or colleague.
- Rating Distribution
Pros: Please refund my money, No pros, Service.
Cons: Customer service, Refund issues, Worst customer care service.71% of users think that MakeMyTrip should improve its Payments.
43% of users say that they won't use MakeMyTrip in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t become their customer", "NEVER", "PNR: P5QPJP", "Never book the flight through them.", "Beaware from this company its fraud network".
Most users ask MakeMyTrip for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top MakeMyTrip Reviews
"Super app"
I thought my case would never be solved. But I was wrong they solved it. Now we know we have a humble team looking into issues.. Keep doing the good work ....
"To claim my refund"
I am trying my level best to speak to customer care to get my refund. It's so disgusting. I hate Makemytrip. User's recommendation: Very very bad
Pune, Maharashtra
To claim my refund
I am trying my level best to speak to customer care to get my refund. It's so disgusting. I hate Makemytrip.
Preferred solution: Full refund
User's recommendation: Very very bad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I have been calling for the last 4 months, but my problem is not solved yet. I want this to be done as soon as possible.
Booking ID: NN7AFV4M647********
Contact: pratikmittal08@***.com
+977-984****111
Contact me with the given details.
- No response from csd
Preferred solution: Full refund
User's recommendation: Be carefull
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefunf Not received
I have been calling since last 4 months but my problem is not solved yet and no email received form your end. I want this problem to be solved asap.
Booking ID: : NN7AFV4M647********
Contact: =+977-984****111
email: pratikmittal08@***.com
Please contact me in given mobile and mail address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Abu Dhabi, Abu Dhabi
THEY ARE NOT ANSWERING ANYWHERE!
My daughter has influenza A and we just want to postpone the trip. Not cancel it.
The hotel said that it is possible, however it needs to be done by the travel/booking agency.
I tried contacting them Million times! Zero response!!!
- Easy booking
- No response from them if any problem occurs
Preferred solution: Full refund
User's recommendation: WOULD NEVER RECOMMEND
Dubai, Dubai
Cancellation without no reason
Actually yesterday i have made and roundtrip and the return flight has cancelled automatically without any readon the dame flight is available for the booking i need to know the reason and i need the same flight only
Preferred solution: Actually yesterday i have made and roundtrip and the return flight has cancelled automatically without any readon the dame flight is available for the booking i need to know the reason and i need the same flight only
User's recommendation: No customer care calling option
Sharjah, Sharjah
Refund
Dear MakeMyTrip Team,
I am writing regarding my cancelled hotel booking (Al Jazeerah Hotel, Sharjah Booking ID: AH730394****1882). The booking was first shown as confirmed, then pending, and later got cancelled automatically.
Please note that the cancellation and the pending status were not done by me. I did not cancel my booking, and I would like my full refund of AED 1,710.40 to be processed as soon as possible, since this issue was caused by the system, not by my action.
Please confirm if the refund has already been processed to my Mashreq Bank card ending with 4972, and if possible, help me receive it sooner.
Thank you for your understanding and prompt assistance.
Vancouver, British Columbia
Air India customer care says to talk to the agent you booked the ticket with.
I received a message from Air India that your flight is delayed, so I checked and then spoke to Air India customer care, and they said that none of your flight status is showing. I then mailed and complained and got a reply saying that if you have.
Vancouver, British Columbia
Know the status of my booking
My flight is from Vancouver to Mumbai, I got a message that the flight is delayed, I spoke to customer care, they said that your ticket will not show, please help me quickly, my PNR number is 87k4le
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost money from card while booking tickets ( Kuwait to Kathmandu Nepal)on 19 NOVEMBER 25
Dear Sir / Madam,
Good day. This is a request for a refund of my friend (Mr. Lal Babu Ray) money deducted while booking a ticket from Kuwait Airport to Kathmandu, Nepal on 19 November 2025. His details are as follows:
Name: Ray Lal Babu
Bank: Al Ahli Bank of Kuwait (ABK)
Card No: 4238 26** **67 2902
Email ID: ry987731@***.com
Mobile No: 0965********
Flight Details: Al Jazeera Airways 4:20 PM KWI to KTM 11:30 PM Dec 21, 2025
Sir, we were trying to book a ticket on 21 December 2025 from Kuwait Airport to Kathmandu Airport, but due to a system error, money was deducted from his card and the ticket was not received on 19 November 2025. From my system, my details are as follows:
Name: Syed Shabihul Hasan
Email ID: hasanuzhat@***.com
Mobile No: 0965********
Your kind approval will be highly appreciated. Waiting for your reply.
Thanks & Regards,
Sayed S. Hasan
Preferred solution: Full refund
User's recommendation: Please refund money as we need to do flight booking again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Refund not received
pnr - w7sgqj
earlier flight was on 1st dec from abu dhabi to visakhapatnam.. new travel date is 24 dec
booking id-nn7ah2u942608****89
i have one free date change which i used to change the date to 24th same destination and the difference has to come back to me...
6030 amount came back to the original form of payment immediately on 13 nov...
3975 rp balance which will come once airlines (indigo) approved.. i did this change on 13 nov but 3975 amount has yet not come
my mail - shavetar21@***.com
phone number - 956791****
paid by axis credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Incorrect Booking Date, Refund Delay & Unresolved App Issue
Dear MakeMyTrip Support Team,
Worst experience ever with MMT.
I am writing to raise a formal complaint regarding the incorrect flight booking and the lack of proper support thereafter.
While attempting to book a flight from Goa to Dubai for the 24th of December, the system instead booked a ticket for the 25th of December. I immediately contacted your support team, and they acknowledged the issue, escalated the case, and confirmed that a refund had been initiated. I was informed that the refund would reflect in my bank account by the 28th, but as of today, the refund has not been processed.
Additionally, the ticket is still appearing under Upcoming Trips in the MMT app, which creates further confusion regarding the status of the booking. I have attached a screenshot for your reference.
Over the past few days, I have tried reaching customer support multiple times. However, the calls either get placed on hold for over 25 minutes with no response, or the complaint option in the app fails to work. This has resulted in significant inconvenience and frustration.
I kindly request the following:
Immediate confirmation of cancellation of the incorrect booking.
Urgent processing of the pending refund to my bank account.
Removal of the ticket from my Upcoming Trips section on the MMT app.
A clear explanation for the delay and system issues faced.
Please treat this matter as urgent and provide a resolution at the earliest.
- Poor customer care service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Winschoten, Groningen
Wonderful app
I thought my case would never be solved. But I was wrong; they solved it.
Now we know we have a humble team looking into issues. Keep doing the good work.
- Makemytrip customer care number 8910 321 396 refund releted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
I have really very bad experience with this company i am calling them from long time but they didn't refund my money
I cancelled my train tickets, which were covered for a full refund. I have been calling them for a long time since October 2025.
But they started making different excuses; I haven't received my refund yet. I would recommend that you beware of this company; it's a fraud network.
- No advantage
- Fraud company
Preferred solution: Full refund
User's recommendation: Beaware from this company its fraud network
Travel Agencies Expert Talks
Travel Tips: Airbnb VS Traditional Renting
Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
I have not received my refund
pnr - w7sgqj
earlier flight was on 1st dec from abu dhabi to visakhapatnam.. new travel is on 24 dec
booking id-nn7ah2u942608****89
i have one free date change which i used to change the date to 24th same destination and difference has to come back to me...
6030 amount came back to the original form of payment on 13 nov...
3975 rp balance still has to come which will come once airlines (indigo) approve.. i did this change on 13 nov but 3975 amount has yet not come
my mail - shavetar21@***.com
phone number - 956791****
paid by axis credit card
Preferred solution: Full refund
Dubai, Dubai
I want my refund in other account
Hello actually I was book a flight by some Persnol resion I cancelled that but the problem is amount is refunded to my old account Wich I already closed and I Cheak with bank the said your account is already closed refund is not come same account pls provide your new account to them for your refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund is not yet done
I am writing to inform you that my recent booking attempt through your platform was unsuccessful, but the payment was still debited from my bank account.
It has been 2 days since the transaction, and I have not received any refund or update regarding the failed booking. I contacted my bank, and they advised me to reach out directly to MakeMyTrip for assistance.
Please look into this matter urgently and provide a resolution at the earliest. I can share the transaction details or reference ID if required.
About
,
MakeMyTrip online service was established in 2000 by Deep Kalra. This portal supplies clients with unlimited destinations and other services relating to travelling. In other words clients can select domestic or international flights, book hotel suits in India or possibly other countries worldwide. In addition to this there are offers from the leading tour operators, so customers can order holiday packages. The site is quite easy to navigate form an application, regarding tickets reserving. If there are some problems the online customer support is always available. The location of Indian MakeMyTrip company can be found very easily, simply because it is shown at the electronic map.
MakeMyTrip is ranked 171 out of 2314 in Travel Agencies category
Asia, USA, Other
Brands Related to MakeMyTrip
Companies Similar to MakeMyTrip
Cleartrip
“On October 14, 2025, I called who I thought was Budget Rent a Car, and someone from your company picked...“
Yatra
“My money is debited but there is no confirmation of hotel what should I do now ..i already mailed the...“
EaseMyTrip
“طلبو مني اضافه تأمين لكي أسحب المبلغ ومبلغي هو 11159دولار وأنا لاأملك هذا المبلغ ارجوا المساعده باسرع...“
Agoda
“Agoda's flight ticket system is extremely greedy and non-transparent. Even a simple spelling correction...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.